Guest Experience & Merch Specialist

Hard Rock Casino Rockford; Rockford (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Sales Associate to guide guests through the shopping experience and deliver memorable service. You will greet guests, answer questions, handle sales transactions via the POS system, and maintain accurate cash drawer balances while upholding our store standards.

In this role you will demonstrate product knowledge, identify guest needs, perform suggestive selling, and ensure a clean, well-stocked shop.

Qualifications

• High School diploma, or GED required.
• Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

Responsibilities

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques.
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Skills

Basic math

Customer service

Education

High School diploma or GED

Tools

POS system

Cash register

Microsoft Word

Microsoft Excel

Job description

Hard Rock Casino Rockford is seeking a Sales Associate to guide guests through the shopping experience and deliver memorable service. You will greet guests, answer questions, handle sales transactions via the POS system, and maintain accurate cash drawer balances while upholding our store standards.

In this role you will demonstrate product knowledge, identify guest needs, perform suggestive selling, and ensure a clean, well-stocked shop.