Customer Experience Pro — Flexible Retail

Hard Rock Hotel Cancun; Rockford, Northern (IL, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Sales Associate to guide guests through the merchandise shopping experience. You will greet guests, explain product features, answer questions, and complete sales using a point‑of‑sale system.

This role requires a High School diploma or GED, strong customer service, cash handling, and the ability to work flexible shifts including holidays and weekends. Maintaining product knowledge, stocking, and creating memorable guest experiences is essential.

Qualifications

• High School diploma or GED required.
• Excellent customer service skills and the ability to communicate clearly.
• Experience handling cash and using a point-of-sale system is preferred.

Responsibilities

• Greet guests and answer questions with courtesy.
• Process sales using the POS system and handle cash.
• Maintain a clean, organized store and restock merchandise as needed.
• Demonstrate product knowledge and upsell related items.
• Ensure guest satisfaction and create memorable experiences.

Skills

Customer service

Communication

Sales

Cash handling

Education

High School diploma/ GED

Tools

Microsoft Word

Microsoft Excel

Job description

Hard Rock Casino Rockford is seeking a Sales Associate to guide guests through the merchandise shopping experience. You will greet guests, explain product features, answer questions, and complete sales using a point‑of‑sale system.

This role requires a High School diploma or GED, strong customer service, cash handling, and the ability to work flexible shifts including holidays and weekends. Maintaining product knowledge, stocking, and creating memorable guest experiences is essential.