Guest Experience Sales Associate - Merch & Entertainment

170 815 Entertainment, LLC; Rockford (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Hard Rock Casino Rockford seeks a Sale Associate to guide guests through their shopping experience, provide product knowledge, and create memorable moments. As an RA, you will act as tour guide, entertainer, and memorabilia curator while maintaining a high-energy attitude.

You will greet guests, answer questions, process transactions at the POS, balance cash, and keep the store organized and stocked. Prior gaming or retail experience is preferred; a high school diploma is required; flexibility

Qualifications

• High School diploma or GED required.
• Experience in gaming or retail environments preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greet guests and answer questions politely.
• Process sales using the point-of-sale system.
• Handle cash and other payment forms accurately and balance drawer.
• Maintain store cleanliness and stock levels.
• Provide product knowledge and upsell appropriately.

Skills

Excellent customer service

Basic mathematical skills

Education

High School diploma or GED

Tools

Point-of-sale system

Cash register

Credit card machines

Calculator

Microsoft Word

Microsoft Excel

Job description

Hard Rock Casino Rockford seeks a Sale Associate to guide guests through their shopping experience, provide product knowledge, and create memorable moments. As an RA, you will act as tour guide, entertainer, and memorabilia curator while maintaining a high-energy attitude.

You will greet guests, answer questions, process transactions at the POS, balance cash, and keep the store organized and stocked. Prior gaming or retail experience is preferred; a high school diploma is required; flexibility