Guest Experience & Membership Specialist

Salvation Army Tucson; San Francisco (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

A community service organization located in San Francisco is seeking a Guest Relations Associate responsible for providing exceptional customer service, handling membership and program sales, and ensuring visitor safety at their facilities. Ideal candidates will have a high school diploma and strong customer service skills, along with a proactive mindset. Knowledge of a POS system and bilingual abilities are preferred. This position plays a key role in fostering a welcoming environment for guests.

Qualifications

• Must have excellent customer service skills in-person, over the phone, and through digital communication.
• Must be computer literate with proficient typing skills and the ability to use new software programs with basic training.
• High School Diploma or GED equivalency required.

Responsibilities

• Greet guests and ensure they feel welcomed.
• Handle guest inquiries and maintain knowledge of current programs.
• Provide administrative support including filing and data entry.
• Ensure safety and security of the facility.

Skills

Customer service skills

Proficient typing skills

Attention to detail

Bilingual (Spanish, Arabic, Cantonese/Mandarin, or Vietnamese)

Education

High School Diploma or GED

Tools

Point of Sale (POS) system

Job description

A community service organization located in San Francisco is seeking a Guest Relations Associate responsible for providing exceptional customer service, handling membership and program sales, and ensuring visitor safety at their facilities. Ideal candidates will have a high school diploma and strong customer service skills, along with a proactive mindset. Knowledge of a POS system and bilingual abilities are preferred. This position plays a key role in fostering a welcoming environment for guests.