Guest Experience & Membership Coordinator

Sauna House; Bonita Springs, Florida, United States, Northern America, Americas; Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Wellness resources

Job summary

Sauna House is seeking a Guest Service Coordinator in Bonita Springs to create an exceptional hospitality experience, manage guest flow, and support daily operations. This part-time role emphasizes a warm check-in/out, memberships promotion, and a confident knowledge of services and retail.

You will engage guests, answer inquiries, process payments, and coordinate reservations while maintaining a clean, inviting environment that reflects the Sauna House ritual and values.

Qualifications

• Strong emotional intelligence, communication skills, attention to detail, and time management.
• Guest-first mindset with hospitality experience is a plus.
• Ability to manage reservations, scheduling, and guest communications.
• Comfort promoting memberships or retail and handling transactions.

Responsibilities

• Greet guests at check-in and anticipate needs to create a warm, attentive experience.
• Resolve guest concerns with empathy, professionalism and urgency.
• Educate guests on Sauna House offerings, memberships, massage services, retail, and events.
• Maintain a visible, welcoming presence throughout the bathhouse.
• Promote memberships, packages, massage services, and retail to drive growth.
• Manage reservations, scheduling, and guest communications; respond promptly to inquiries.

Skills

Emotional intelligence

Communication skills

Attention to detail

Time management

Tools

Reservations system

Scheduling system

Point-of-sale (POS) systems

Job description

Sauna House is seeking a Guest Service Coordinator in Bonita Springs to create an exceptional hospitality experience, manage guest flow, and support daily operations. This part-time role emphasizes a warm check-in/out, memberships promotion, and a confident knowledge of services and retail.

You will engage guests, answer inquiries, process payments, and coordinate reservations while maintaining a clean, inviting environment that reflects the Sauna House ritual and values.