Guest Experience & Membership Concierge

Defined Fitness Inc; Santa Fe (NM); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Commission incentive opportunities

Gym Membership (full access)

Staff Pass Memberships (family &朋友

Discounted Personal Training Sessions

Job summary

Defined Fitness Inc. invites applications for a Greet Team Member at the Santa Fe club. This role focuses on delivering friendly, first-point service to members and guests and guiding them to appropriate services with a welcoming attitude.

The position supports club operations with customer care, cash handling, and participation in sales goals, while offering gym access benefits and a clear pathway for CPR/AED-certified staff to contribute to a positive environment.

Qualifications

• At least 1 year in a customer service role.
• At least 1 year cash handling experience.
• CPR/AED certification within 45 days of employment.

Responsibilities

• Greet members and guests professionally.
• Verify membership status and respond to questions.
• Assist with club sales goals with the Greet Team Manager.
• Answer calls promptly and courteously.
• Conduct club walks to ensure a clean, safe facility.
• Process monetary transactions accurately.
• Provide tours for prospective members.
• Maintain a clean, well-stocked workspace.
• Report club concerns to management daily.

Skills

Customer service

Cash handling

PC literacy

CPR/AED

Communication

Tools

GymSales

ABC software

Microsoft Office

Job description

Defined Fitness Inc. invites applications for a Greet Team Member at the Santa Fe club. This role focuses on delivering friendly, first-point service to members and guests and guiding them to appropriate services with a welcoming attitude.

The position supports club operations with customer care, cash handling, and participation in sales goals, while offering gym access benefits and a clear pathway for CPR/AED-certified staff to contribute to a positive environment.