Gym Guest Concierge & Membership Advocate

Defined Fitness Inc; Albuquerque (NM); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Commission incentive opportunities

Gym Membership

Staff Pass Memberships

Discounted Personal Training Sessions

Job summary

Defined Fitness Inc. in Albuquerque, NM seeks a Greet Team Member to welcome guests, answer initial questions, and guide them to appropriate services, helping create a positive first impression.

The role emphasizes friendly, attentive service, cash handling, and CPR/AED certification within 45 days. Prior customer service or hospitality experience is preferred; morning, evening, and weekend shifts are common.

Qualifications

• Minimum of one year experience in a customer service-oriented position.
• Minimum of one year cash handling experience.
• Demonstrate ability to provide excellent internal and external customer service.
• PC literate, including Microsoft Office and various other products, such as ABC and GymSales.
• Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment.
• Ability to work mornings, evenings, and weekends as needed.
• Previous experience in customer service or hospitality roles.

Responsibilities

• Greet all members and guests in a professional, courteous, and pleasant manner
• Verify membership status and respond accordingly to questions, concerns, etc.
• Work with Greet Team Manager to achieve club sales goals
• Answer and/or direct all incoming calls promptly and courteously
• Conduct periodic club walks to ensure a clean and safe facility
• Accurately process money transactions
• Place calls to prospective members regarding new promotions
• Maintain a clean and well-stocked workspace
• Communicate all club concerns and member inquiries to management daily
• Provide tours for prospective members

Skills

Customer service

Cash handling

Communication

Hospitality experience

Tools

Microsoft Office

GymSales

Job description

Defined Fitness Inc. in Albuquerque, NM seeks a Greet Team Member to welcome guests, answer initial questions, and guide them to appropriate services, helping create a positive first impression.

The role emphasizes friendly, attentive service, cash handling, and CPR/AED certification within 45 days. Prior customer service or hospitality experience is preferred; morning, evening, and weekend shifts are common.