Guest Experience & Membership Associate

Court 16; Philadelphia (Philadelphia County); On-site; USD 43,840,742 - 59,313,945; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Wellness stipends

Team meals

Job summary

Court 16 is hiring a Member Services Associate in Philadelphia, PA. You will be the welcoming face for members and guests, handling client inquiries, registrations, and daily check-ins, while maintaining a clean, inviting facility and accurate records.

You’ll drive program growth through upselling memberships and programs, assist with events and camps, and support marketing and community engagement efforts. The role emphasizes hospitality, teamwork, and a passion for inclusive sports.

Qualifications

• Experience in guest/customer service and adapting communication styles accordingly.
• Strong organizational and prioritization skills with attention to detail.
• Able to maintain confidentiality and use discretion.
• Proficiency with various computer systems; familiarity with Google Suite, MindBody, and HubSpot preferred.
• Willingness to learn new skills and take on additional responsibilities.

Responsibilities

• Serve as the primary point of contact for client inquiries, registrations and daily check-ins.
• Welcome clients warmly and ensure smooth transitions into programs.
• Maintain a clean, organized facility and manage opening/closing procedures and court setups.
• Accurately manage client records for attendance, payments and required documents.
• Collaborate with staff to support events, camps and consistent program delivery.
• Promote programs and memberships, upsell packages, and support scheduling and inventory decisions.

Skills

Customer service

Communication

Organization

Attention to detail

Confidentiality

Problem solving

Tools

Google Suite

MindBody

HubSpot

Job description

Court 16 is hiring a Member Services Associate in Philadelphia, PA. You will be the welcoming face for members and guests, handling client inquiries, registrations, and daily check-ins, while maintaining a clean, inviting facility and accurate records.

You’ll drive program growth through upselling memberships and programs, assist with events and camps, and support marketing and community engagement efforts. The role emphasizes hospitality, teamwork, and a passion for inclusive sports.