Guest Experience Manager, The Westin Monache

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Free season pass for employee

Healthcare

Dental

Vision

PTO for benefit eligible employees

Job summary

The Westin Monache is hiring a Guest Experience Manager to oversee lobby operations, bell/valet, concierge and activities in Mammoth Lakes. You will handle guest concerns and recovery to ensure high satisfaction, and you may cover Front Office Manager duties during their absence.

Requirements include a four-year college degree or 1-2 years in a luxury property, plus 2+ years of guest service experience and strong interpersonal skills. Marriott/Westin experience is a plus.

Qualifications

• Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting.
• Minimum of two years' guest service or hospitality experience.
• Marriott/Westin experience beneficial.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Oversee lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
• Manage guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
• Perform duties of the Front Office Manager in their absence.

Skills

Guest services

Management experience

MS Excel

Communication

Education

Bachelor’s degree

Tools

MS Word

Power Point

Job description

Year Round

LIVE THE DREAM. Work here. Play here.

The mountains are calling.

NOTE:

This position is located in Mammoth Lakes, California.
Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it?
More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
• Offers of employment may be contingent upon successful completion of a background investigation.

A Little About This Position

• Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
• Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
• Performs duties of the Front Office Manager in their absence.

Requirements

• Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting.
• Minimum of two years' guest service or hospitality experience.
• Marriott/Westin experience beneficial.
• Strong interpersonal and problem-solving skills.
• Minimum of 6 months to 1-year management experience.
• Strong working knowledge of business software emphasis on MS Excel, Word, Power Point.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to effectively communicate with guests, employees and management.
• Ability to perform under pressure and with deadlines in a high-volume setting.
• Flexibility in scheduling based on guest demand and occupancy changes.
• Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.

Pay: $70,304.00 - $73,732.50 per year