Guest Experience Manager — Spa Front Desk

Massage Heights Indianapolis; Schertz (TX); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Massage Heights is seeking a Front Desk Team member in San Antonio to greet guests and members with warmth, manage calls, schedule appointments, and handle payments using our software. The role emphasizes exceptional customer service and multitasking in a fast-paced setting.

Compensation starts at $15.00 per hour with $1 raises every 6 months and quarterly bonuses; the position requires a flexible schedule including weekends and multiple locations around the area.

Qualifications

• Must have reliable transportation to commute between all eight of our locations.
• Must have outstanding customer service and problem-solving skills.
• Must have a positive attitude.
• Must have friendly and professional phone etiquette.
• Must have the ability to objectively receive feedback and integrate it into your work.
• Must have the flexibility to work a non-traditional schedule.
• Must have the ability to multi-task.

Responsibilities

• Greet Guests and Members with warm, welcoming, and positive energy
• Answer phones with fantastic phone etiquette, including upbeat tone and articulation
• Maintain a mature temperament
• Build rapport with Guest and Members while waiting in lobby
• Schedule appointments, check Guests and Members in and out, and collect payments within our robust software system
• Present/sell membership programs to new Guests
• Retain Members by providing an excellent client experience
• Work efficiently in a fast-paced environment

Job description

Massage Heights is seeking a Front Desk Team member in San Antonio to greet guests and members with warmth, manage calls, schedule appointments, and handle payments using our software. The role emphasizes exceptional customer service and multitasking in a fast-paced setting.

Compensation starts at $15.00 per hour with $1 raises every 6 months and quarterly bonuses; the position requires a flexible schedule including weekends and multiple locations around the area.