Guest Experience Manager: Proactive Service & Recovery

Park Hyatt Los Cabos at Cabo del Sol; Oceanside (CA); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

12 Complimentary hotel room nights

Discounted family & friends rates

Bereavement and jury duty pay

Leave benefits (vacation, sick, new a/

Health insurance options

Job summary

Hyatt Regency Morristown at Headquarters Plaza in Morristown, NJ, is seeking an Assistant Guest Experience Manager. The role focuses on leading guest experiences, recovery initiatives, and proactive communication with top-tier guests to enhance stays.

It may include Rooms Operations responsibilities and requires knowledge of hotel services, local venues, and transportation options. The position is on-site with opportunities to impact guest satisfaction and career growth within Hyatt’s supportive

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and understanding of guest services.
• Self-driven and proactive.
• Ability to learn and master software systems.
• Ability to analyze guest data analytics.
• Capable of performing under high stress while maintaining guest engagement.
• Hotel/Resort experience helpful.
• Supervisory/managerial experience preferred.
• Open availability including weekdays, weekends, holidays and various shifts.

Responsibilities

• Lead guest experiences and ensure proactive service.
• Oversee guest recovery processes and top-tier guest requests.
• Coordinate with Rooms Operations as needed.
• Provide knowledge of hotel services, local events and transport options.
• Maintain high service standards to exceed guest expectations.

Skills

Guest services

Communication skills

Data analytics

Leadership/ Supervisory

Software systems mastery

Customer engagement

Stress management

Tools

Hotel software systems

Job description

Hyatt Regency Morristown at Headquarters Plaza in Morristown, NJ, is seeking an Assistant Guest Experience Manager. The role focuses on leading guest experiences, recovery initiatives, and proactive communication with top-tier guests to enhance stays.

It may include Rooms Operations responsibilities and requires knowledge of hotel services, local venues, and transportation options. The position is on-site with opportunities to impact guest satisfaction and career growth within Hyatt’s supportive