Retail Assistant Manager — Guest-Service Leader

Alterra; Steamboat Springs (CO); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Base hourly pay: $23.00–$24.50

Discounts on gear and services

Employee perks and benefits

Job summary

Steamboat Ski & Resort Corporation is seeking an Assistant Manager for The Steamboat Store, focusing on the retail department with guest service and rental experience. The role emphasizes prompt, accurate, and professional service in a fast-paced setting and requires supervisory capability.

The position is year-round with benefits, offering growth within a dynamic mountain resort community in Steamboat Springs, CO.

Qualifications

• 2-year experience in a related retail shop.
• 1-year guest service experience required.
• Cash handling experience required.
• Supervisory experience preferred.
• Must feel comfortable using information systems including sales programs and Microsoft Office.
• Exceptional people and language skills.
• Prompt, accurate and professional judgment in a fast-paced environment.
• Mathematical skills - Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percent’s.

Responsibilities

• Act as Manager on Duty in the absence of the Shop Manager.
• Work schedule front line shifts, ringing up retail sales, keep store(s) stocked with products, merchandising, maintain the highest level of product knowledge.
• Identify and supervise staff on equipment or facility maintenance projects.
• Staff management including scheduling, training, teambuilding, coaching, and disciplinary action.
• Must work under stressful situations while maintaining good customer relations.
• Communicate directly and appropriately with guests regarding any issues and concerns that arise.
• Maintaining proper inventory levels for expected guest volume in conjunction with all other shops.
• Under direction of the Store Manager, administer budget and financial decisions concerning labor and expenses to meet operating budgets.
• Other duties as assigned

Skills

Retail experience

Guest service

Cash handling

Interpersonal skills

Attention to detail

Stress management

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Steamboat Ski & Resort Corporation is seeking an Assistant Manager for The Steamboat Store, focusing on the retail department with guest service and rental experience. The role emphasizes prompt, accurate, and professional service in a fast-paced setting and requires supervisory capability.

The position is year-round with benefits, offering growth within a dynamic mountain resort community in Steamboat Springs, CO.