Guest Service Manager - Year Round - Full Time

Schweitzer; Steamboat Springs (CO); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Free Alterra Mountain Pass

Discounted skiing for friends and fam

Vacation and Sick Time

401(k) with company match

Paid parental leave

Job summary

Steamboat Ski & Resort Corporation seeks a Front Office Coordinator to oversee guest services, reservations, and room assignments in Steamboat Springs, CO. The role requires coordinating with multiple departments, training staff, and ensuring policy adherence.

The position is based in Colorado with a focus on hospitality excellence, safety procedures, and proactive guest satisfaction in a dynamic mountain resort environment.

Qualifications

• Associate's degree or two-year college equivalent, or 6 months–1 year related management experience.
• Ability to read, analyze, and interpret business materials, and to write reports and correspondence.
• Strong communication with managers, clients, customers, and the public.
• Ability to calculate figures such as discounts, interest, and proportions.
• Knowledge of Reservations and Spreadsheet software.
• FRS software proficiency preferred.
• Valid driver's license and clean DMV record required.

Responsibilities

• Coordinate front office activities and resolve guest objections, reservations, and room assignments.
• Collaborate with housekeeping, maintenance, shuttle, and other departments to fulfill requests.
• Hire, train, and supervise staff; manage performance and resolve issues.
• Ensure compliance with company policies and safety procedures.
• Develop training procedures to ensure health and safety protocols.
• Maintain guest service system operations and assist with concierge tasks as needed.

Skills

Reservation system

Spreadsheet software

Communication

Front office coordination

Customer service

Education

Associate's degree or equivalent

Tools

FRS software

Reservations software

Job description

Year Round Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

Benefits

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
• Discounted skiing and riding for friends and family of eligible employees
• Vacation and Sick Time policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage.
• This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees
• Free regional bus pass

POSITION SUMMARY Coordinates front office activities of hospitality or property management division and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Essential Duties

• Understand TRACK reservation system to perform daily duties and training.
• Confers and cooperates with other department heads to ensure coordination of guest and owner services: housekeeping, maintenance, shuttle and personally fulfills required task(s) if the need arises.
• Hires quality employees, trains, and actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
• Assures adherence to management company policies and established operating and safety procedures.
• Develops and implements training procedures to assure development and retention of a quality work force, and to ensure health and safety protocols are followed by all staff.
• Creates an orderly system to ensure each Guest Service agents can efficiently and effectively perform the following tasks, and frequently is required to perform these tasks personally: Answers inquiries pertaining to lodging policies and services. Advise guests of available activities such as skiiing, skating, sleigh-rides, local events and other activities or concierge services as requested. Interface with vendors and suppliers to ensure adequate delivery of supplies and services. Greets guests and owners. Maintain a secure key control system to ensure the safety of our guests, owners, and their property. Arrange for special services and equipment.

Required Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related management experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, a individual should have knowledge of Reservations and Spreadsheet software.
• Proficiency in FRS software is preferred.
• Valid drivers license and good driving record required - Must provide DMV record with application.

Base hourly pay range: $26.00 - $28.00 hourly

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk.

WORKING CONDITIONS Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the workplace is usually moderate. Employee will be required to handle hazardous materials including diesel exhaust fluid, gasoline, etc.

Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications. This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause. Employment with Steamboat Ski & Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice. This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado. Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.

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