Guest Experience Manager — Lead & Elevate Teams

Urban Air Adventure Parks; Pearland (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A family entertainment company in Pearland is seeking a motivated Manager to lead and develop a team, ensuring exceptional customer service. The ideal candidate has at least 1 year of management experience, preferably in hospitality, and is skilled in communication and problem-solving. This role requires a strong leader who can cultivate a team environment and effectively manage staffing needs. The position mandates working weekends and holidays, aligning with the company's vibrant culture.

Qualifications

• 1+ year supervisory or management experience required.
• Experience in hospitality preferred.
• CPR/First Aid Certification is preferred.

Responsibilities

• Cultivate a team environment that provides exceptional customer service.
• Assist in hiring, retention of staff, coaching, and discipline.
• Develop weekly schedules and ensure adequate staffing.

Skills

Team leadership

Customer service

Communication skills

Problem-solving

Microsoft Office

Job description

A family entertainment company in Pearland is seeking a motivated Manager to lead and develop a team, ensuring exceptional customer service. The ideal candidate has at least 1 year of management experience, preferably in hospitality, and is skilled in communication and problem-solving. This role requires a strong leader who can cultivate a team environment and effectively manage staffing needs. The position mandates working weekends and holidays, aligning with the company's vibrant culture.