Assistant Front Office Manager

Marriott Orlando Downtown; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career growth

Employee discounts

Comprehensive training

Health, dental, and vision insurance

Job summary

Marriott Orlando Downtown is seeking an Assistant Front Office Manager to drive guest satisfaction and lead a busy front desk team in Orlando, FL.

You will support daily operations, optimize occupancy and revenue, and coordinate with departments while upholding Marriott brand standards and delivering outstanding service.

Qualifications

• Experience in hospitality, preferably in front office supervisory roles.
• Strong leadership and communication skills.
• Ability to problem-solve and handle guest issues with diplomacy and tact.
• Familiarity with hotel management software and reservation systems.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• High school diploma or equivalent; degree in hospitality management is a plus.

Responsibilities

• Assist the Front Office Manager in overseeing daily front desk operations to ensure smooth and efficient guest service.
• Lead, train, and motivate front office staff to maintain high standards of customer service and professionalism.
• Handle guest inquiries, concerns, and requests promptly to ensure satisfaction and loyalty.
• Coordinate with other departments to optimize guest experience and hotel operations.
• Manage scheduling, payroll, and performance evaluations for front office team members.
• Implement hotel policies and procedures while maintaining compliance with brand standards.
• Assist in managing reservations, check-ins, and check-outs to maximize occupancy and revenue.

Skills

Leadership

Guest service

Communication

Problem solving

Hotel software

Education

High school diploma

Hospitality management degree (preferred)

Tools

Hotel management software

Reservation systems

Job description

Join the dynamic team at Marriott Orlando Downtown as an Assistant Front Office Manager and play a pivotal role in delivering exceptional guest experiences in one of Orlando's premier destinations. If you are passionate about hospitality and leadership, this is your chance to shine in a fast-paced, rewarding environment.

Responsibilities

• Assist the Front Office Manager in overseeing daily front desk operations to ensure smooth and efficient guest service.
• Lead, train, and motivate front office staff to maintain high standards of customer service and professionalism.
• Handle guest inquiries, concerns, and requests promptly to ensure satisfaction and loyalty.
• Coordinate with other departments to optimize guest experience and hotel operations.
• Manage scheduling, payroll, and performance evaluations for front office team members.
• Implement hotel policies and procedures while maintaining compliance with brand standards.
• Assist in managing reservations, check-ins, and check-outs to maximize occupancy and revenue.

Requirements

• Previous experience in hospitality, preferably in a front office supervisory role.
• Strong leadership and communication skills.
• Ability to problem-solve and handle guest issues with diplomacy and tact.
• Familiarity with hotel management software and reservation systems.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• High school diploma or equivalent; degree in hospitality management is a plus.

Benefits

• Opportunities for professional growth and advancement within Marriott International.
• Employee discounts on hotel stays, dining, and more.
• Comprehensive training programs and supportive team environment.
• Health, dental, and vision insurance options.

About The Company

Marriott Orlando Downtown is a premier hotel destination located in the heart of Orlando, FL. We pride ourselves on delivering unparalleled service and memorable experiences to our guests. As part of the Marriott International family, we uphold a culture of excellence, diversity, and commitment to our team members and community.