Guest Experience Manager - Front Office

Limelight Hotels; Boulder (CO); Hybrid; USD 65,000 - 77,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Flexible Spending Account Programs

Life Insurance Programs

Paid Time Off Programs

Paid Leave Programs

401(k) Savings Plan

Employee Ski Pass and Dependent Ski P​

Other company perks

Job summary

Limelight Boulder is seeking a Front Office Manager to oversee daily front desk operations, ensuring exceptional guest service and smooth check-ins. You will lead and train staff, manage reservations, and coordinate with other departments to deliver a seamless guest experience.

The role reports to the Director of Rooms. Salary ranges from USD 65,000 to USD 77,000 annually, with bonus eligibility for salaried positions, and is based at Limelight Boulder.

Qualifications

• College degree in related field preferred.
• 1 year of management experience required.
• 3 years of front desk experience preferred.
• Proficient knowledge of Microsoft Office.

Responsibilities

• Hire, train, and monitor staff
• Keep track of occupancy and generate reports for management
• Coach staff on all job duties
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, rates, and amenities
• Respond to guests’ complaints in a timely and professional manner
• Coordinate with housekeeping to ensure rooms are ready
• Receive payment from and check out hotel guests
• Create a staff schedule

Skills

Staff leadership

Guest service

Front desk operations

Budgeting & reporting

Team training

Education

College degree in related field preferred

1 year of management experience required

3 years of front desk experience preferred

Tools

Alice system

Microsoft Office

Job description

Limelight Boulder is seeking a Front Office Manager to oversee daily front desk operations, ensuring exceptional guest service and smooth check-ins. You will lead and train staff, manage reservations, and coordinate with other departments to deliver a seamless guest experience.

The role reports to the Director of Rooms. Salary ranges from USD 65,000 to USD 77,000 annually, with bonus eligibility for salaried positions, and is based at Limelight Boulder.