Front Office Manager - Limelight Boulder

Aspen Skiing Company; Boulder (CO); On-site; USD 65,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

Employee Ski Pass

401(k) Savings Plan

Job summary

Limelight Boulder, part of Limelight Hotels by Aspen One, seeks a Front Office Manager to lead daily front desk operations, ensure exceptional guest service, and coordinate with hotel departments for a seamless stay. The role reports to the Director of Rooms and oversees staff training, reservations, and issue resolution.

The ideal candidate has strong management experience, knowledge of Microsoft Office, and familiarity with hotel systems like Alice.

Qualifications

• College degree preferred.
• 1 year of management experience required.
• 3 years of front desk experience preferred.

Responsibilities

• Hire, train, and monitor staff
• Keep track of occupancy and generate reports for management
• Welcome guests upon their arrival and assign rooms
• Respond to guests’ complaints in a timely and professional manner
• Coordinate with housekeeping to ensure rooms are ready
• Accept reservations, changes, and cancellations

Skills

Staff management

Guest service

Team training

Communication

Conflict resolution

Education

College degree preferred

1 year management experience

3 years front desk experience

Tools

Alice system

Microsoft Office

Job description

Front Office Manager - Limelight Boulder

• Full-time
• Job Location: Limelight Boulder
• Job category: Limelight Boulder
• Season: Year Round
• Job Classification: Full-Time Regular
• Compensation: USD 65000 - USD 77000 - yearly

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them.Each Limelight hotel isinspired by place, united by purpose, defined by you andset in the heart of elevated and unique locations, eachcarefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.

Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).

For more information, visitwww.limelighthotels.com or follow @limelighthotel on X,Instagramor Facebook.Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [emailprotected] , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Position Summary
The Front Office Manager oversees daily front desk operations, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The Front Office Manager leads and trains front desk staff, manage reservations, and coordinate with other hotel departments to provide a seamless guest experience. This position reports to the Director of Rooms.

The salary range for this position is $65,000 - $77,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until August 30, 2026.

Essential Job Functions/Key Job Responsibilities

• Hire, train, and monitor staff
• Keep track of occupancy and generate reports for management
• Coach staff on all job duties
• Work in our system “Alice” to impute maintenance requests
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to guests’ complaints in a timely and professional manner
• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Receive payment from and check out hotel guests
• Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
• Accept reservations, changes, and cancellations
• Make change, post charges, reconcile daily work, and make deposits
• Create a schedule for staff
• Other duties as assigned

Education & Experience Requirements

• College degree in related field preferred
• 1 year of management experience required
• 3 years of front desk experience preferred

Knowledge, Skills & Abilities

• Knowledge in computer programs such as Microsoft Office
• Proficient knowledge in company policies and procedures
• Detailed knowledge of internal processes, workflows, and decision-making protocols
• Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.
• Proficient knowledge of industry regulations and how they affect business operations
• Skill in assigning tasks and responsibilities to team members based on their strengths
• Ability to work effectively with different departments to achieve business objectives
• Skills in managing relationships with both internal and external stakeholders
• Ability to delegate tasks effectively, empowering teams while maintaining accountability
• Ability to handle interpersonal and team conflicts in a constructive manner
• Ability to handle difficult customer interactions and ensure high levels of satisfaction
• Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

#LLB26

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Venturss or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

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