Guest Experience Manager

lifestylecommunities; New Albany (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Lifestyle Communities is seeking a Service Manager to oversee daily front‑of‑house operations and deliver exceptional guest experiences across multiple locations. You will lead, train, and schedule service staff, ensuring hospitality standards and coordination with kitchen and bar teams.

The role requires a High School Diploma and at least three years of front‑of‑house management experience; health/safety regulatory compliance is essential, along with budgeting and cost control support.

Qualifications

• High School Diploma or equivalent required.
• At least three (3) years of related front-of-house management experience required.

Responsibilities

• Oversee daily front‑of‑house operations to ensure smooth, efficient service.
• Train, supervise, and schedule service staff.
• Maintain high standards of customer service and handle guest concerns or complaints.
• Monitor dining area cleanliness, presentation, and compliance with health/safety regulations.
• Coordinate with kitchen staff to ensure accurate and timely food delivery.
• Manage inventory of service‑related supplies and place orders as needed.
• Assist with budgeting, cost control, and tracking sales or service performance.
• Support hiring, onboarding, and ongoing development of service team members.

Skills

Front-of-house management

Customer service

Staff training

Budgeting experience

Education

High School Diploma or equivalent

Job description

Lifestyle Communities is seeking a Service Manager to oversee daily front‑of‑house operations and deliver exceptional guest experiences across multiple locations. You will lead, train, and schedule service staff, ensuring hospitality standards and coordination with kitchen and bar teams.

The role requires a High School Diploma and at least three years of front‑of‑house management experience; health/safety regulatory compliance is essential, along with budgeting and cost control support.