Guest Experience Manager - Front Desk Leader

McKibbon Hospitality; Gainesville (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Pet insurance

Short and long-term disability

Paid time off and holidays

Tuition assistance

401K with matching up to 10%

Associate referral program

Hotel rate discounts

Wellness programs

Job summary

McKibbon Hospitality seeks a Guest Services Manager OEM to oversee the front desk operations and guest services, ensuring a seamless guest experience. Report to the General Manager and lead the front desk team to deliver top-tier service while upholding McKibbon's Guiding Principles.

The role requires coordinating schedules, training staff, and maintaining brand standards in a high-performance environment. Overtime eligibility applies as per OEM policy.

Qualifications

• Experience managing front desk operations and guest services in a hotel environment.
• Ability to uphold brand standards and provide exceptional guest service.
• Strong leadership and communication skills with a focus on teamwork.

Responsibilities

• Oversee daily operations of the front desk and guest services.
• Serve as main liaison for guests and resolve issues promptly.
• Schedule front desk coverage and manage labor in line with budgets.
• Train front desk staff on brand standards and service culture.

Skills

Front desk leadership

Guest service excellence

Brand standards compliance

Communication skills

Team supervision

Tools

PMS systems

Job description

McKibbon Hospitality seeks a Guest Services Manager OEM to oversee the front desk operations and guest services, ensuring a seamless guest experience. Report to the General Manager and lead the front desk team to deliver top-tier service while upholding McKibbon's Guiding Principles.

The role requires coordinating schedules, training staff, and maintaining brand standards in a high-performance environment. Overtime eligibility applies as per OEM policy.