Guest Experience Manager - Flexible Shifts, Front Desk Lead

Doubletree-Newark-Penn-Station; Newark (NJ); In loco; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Doubletree by Hilton Newark Penn Station in Newark, NJ seeks a Guest Service Manager who will oversee daily hotel operations, welcome guests, escort to rooms, and manage lobby activities with a focus on guest satisfaction.

Responsibilities include training staff, scheduling, ensuring safety, addressing guest requests and complaints, coordinating with housekeeping and maintenance, monitoring guest feedback, and acting as a liaison between guests and management to deliver an unforgettable

Competenze

• Proficient with PMS/Hilton PEP and hotel systems.
• Minimum 2-5 years’ experience as a supervisor or manager.
• Union labor relations knowledge preferred.
• Flexibility to work weekends/holidays and AM/PM shifts.
• Strong time management and leadership communication skills.

Mansioni

• Ensure check-in/check-out runs smoothly and guests are escorted to rooms.
• Respond to guest requests/complaints promptly and resolve issues.
• Monitor guest feedback, analyze trends and take corrective actions.
• Improve services to attract more guests.
• Support staff with guest questions and escalate when needed.
• Act as a liaison between guests and hotel management.
• Collaborate with housekeeping and maintenance for seamless operations.

Conoscenze

PMS/Hilton PEP

Leadership

Descrizione del lavoro

Doubletree by Hilton Newark Penn Station in Newark, NJ seeks a Guest Service Manager who will oversee daily hotel operations, welcome guests, escort to rooms, and manage lobby activities with a focus on guest satisfaction.

Responsibilities include training staff, scheduling, ensuring safety, addressing guest requests and complaints, coordinating with housekeeping and maintenance, monitoring guest feedback, and acting as a liaison between guests and management to deliver an unforgettable