Director of Housekeeping

Doubletree Newark Penn Station; Newark (NJ); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Doubletree by Hilton Newark Penn Station in Newark, NJ seeks a Director of Housekeeping. This department head role oversees the entire Housekeeping operation, directing the team and collaborating with Front Office to maintain brand standards, profitability and guest satisfaction.

The ideal candidate brings strong leadership, union-management experience, and proven ability to manage budgets, staffing, and schedules while delivering exceptional service in a fast-paced downtown hotel.

Qualificações

• Proven leadership and union experience
• Front Office and Housekeeping experience (Preferred)
• Strong union experience (Required)
• Strong knowledge and experience of managing a union work-force (Required)
• Must work weekends, holidays, and be flexible to work AM/PM shifts according to business demands
• Effective time management and strong leadership communication skills

Responsabilidades

• Ensure total hotel cleanliness while applying all brand standards.
• Implement systems and processes for an efficiently run department and address guest complaints.
• Prepare forecasts and reports; assist in room budget development.
• Estimate staffing needs; optimize weekly schedules to balance productivity and service.
• Track guest satisfaction surveys and maximize response tracking usage.
• Organize and conduct regular department meetings.
• Manage inventories and par levels.
• Adhere to front office and housekeeping procedures including room status updates.
• Foster a positive, guest-focused team environment through development and motivation.
• Adjust staffing daily to maximize productivity without sacrificing service.
• Plan promotional or incentive programs for staff.
• Perform other duties as requested by management.

Conhecimentos

Leadership

Staff scheduling

Budgeting

Customer service

Communication

Time management

Guest satisfaction

Ferramentas

PMS system/Hilton PEP

Descrição da oferta de emprego

Doubletree by Hilton Newark Penn-Station is seeking a Director of Housekeeping. Experience a must to be considered for this role. This is a Department Head position responsible for the successful operation of the Housekeeping Department of a busy downtown hotel. Responsibilities include, directing the housekeeping department as well as the seamless collaboration with front office while maintaining quality standards, profitability and customer satisfaction. This position reports directly to the General Manager.

Attached to Newark Penn Station, The Doubletree by Hilton Newark Penn Station hotel provide guests with an easy and quick access to the train station. The hotel is centrally located in the heart of downtown Newark, offering a convenient way to explore New York City and the surrounding areas.

Job Responsibilities:

• Ensure total hotel cleanliness while ensuring all brand standards are being applied.
• Implement systems and processes that ensure an efficiently run department, resolve complaints and evaluate patterns or trends in customer complaints in order to plan corrective actions.
• Prepare forecasts and reports and assist in the development of the room's budget.
• Estimate staffing level requirements based on customer counts, business trends, special events, etc.; make up and/or check over weekly schedules and adjust staff size to maximize productivity without sacrificing customer service; monitor attendance; balance employee payroll.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Organize and conduct department meetings on a regular basis.
• Manage proper inventories and pars.
• Demonstrate working knowledge of appropriate housekeeping procedures relating to the Front Office including room status update; adhere to established lost and found procedures.
• Assist in creating a positive team-oriented environment, which focuses on the guest, through employee development and motivation.
• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
• Ability to plan promotional or incentive programs for employees.
• Perform other duties as requested by management.

Job Qualifications

• Proficient with PMS system/Hilton(PEP).
• Front Office and Housekeeping experience (Preferred).
• Strong union experience (Required)
• Strong knowledge and experience of managing a union work-force (Required).
• Must work weekends, holidays, and be flexible to work AM/PM shifts according to business demands
• The position requires effective time management and strong leadership communication skills.