Guest Experience Supervisor

Flik Hospitality Group; Newark (NJ); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

FSA

Job summary

Flik Hospitality Group, part of Compass Group USA, seeks a hospitality professional to monitor activities ensuring conformance with company, government and accrediting agency standards. The role emphasizes customer service, operations oversight and compliance in a food service environment.

The position requires 3-5 years of relevant experience, supervisory skills and the ability to multitask while maintaining safety and quality guidelines.

Qualifications

• Associate’s Degree, or comparable experience.
• 3-5 years of relevant experience.
• Supervisory, leadership, management and coaching skills.
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• The ability to multi-task and establish priorities.
• Exhibit initiative, sense of urgency, responsibility, flexibility and leadership.

Responsibilities

• Ensures optimal customer service and client satisfaction
• Provides cost effective management that meets and exceeds stated expectations
• Assists in the responsibility for all operational activities including quality improvement, sanitation, infection control and all facility-related activities
• Follows health, safety and sanitation guidelines for all products
• Performs other duties as assigned

Skills

Communication skills

Supervisory leadership

Multi-tasking

Initiative

Leadership coaching

Education

Associate’s Degree

Job description

Flik Hospitality Group, part of Compass Group USA, seeks a hospitality professional to monitor activities ensuring conformance with company, government and accrediting agency standards. The role emphasizes customer service, operations oversight and compliance in a food service environment.

The position requires 3-5 years of relevant experience, supervisory skills and the ability to multitask while maintaining safety and quality guidelines.