Guest Experience Manager

Snow King Mountain Resort Llc; Wyoming (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Snow King Mountain Resort Llc in Jackson Hole, Wyoming, seeks a Guest Services Manager to develop a robust ticketing and guest services program. You will train and supervise staff across guest services, ticketing, and host programs while ensuring excellent customer experiences.

The role requires handling refunds, resolving guest issues, and supporting group sales and events. Strong POS knowledge and teamwork are essential for success in a fast-paced environment.

Qualifications

• Experience in high-volume guest/customer-facing roles.
• Strong sales and guest service skills.
• Proven ability to train and supervise staff.

Responsibilities

• Develop and oversee a strong ticketing and guest services program.
• Train and supervise staff related to guest services, ticketing, sales, and host programs.
• Handle refunds, complaints, and guest issues with resolution.
• Coordinate group sales, lodge room bookings, and accurate billing in POS systems.
• Assist with all ticketed events and donations requests.

Skills

Sales management

Guest service

POS software

Communication

Team collaboration

Multitasking

Organizational skills

Weekend availability

Education

High School Diploma

University degree preferred

Tools

POS software

Ticketing/Reservation software

Job description

Snow King Mountain Resort Llc in Jackson Hole, Wyoming, seeks a Guest Services Manager to develop a robust ticketing and guest services program. You will train and supervise staff across guest services, ticketing, and host programs while ensuring excellent customer experiences.

The role requires handling refunds, resolving guest issues, and supporting group sales and events. Strong POS knowledge and teamwork are essential for success in a fast-paced environment.