Guest Experience & Ticketing Manager

Snow King Mountain; Jackson (WY); On-site; USD 48,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Snow King Mountain Resort in Jackson, WY is seeking a Guest Services Manager to lead our guest services, ticketing, and sales programs. You will train and supervise staff across ticketing, online sales, and events, while ensuring excellence in service and accurate billing in POS systems.

The role requires a positive attitude, proven experience in high-volume guest environments, and strong communication and organizational skills.

Qualifications

• Past experience in high-volume guest/customer facing roles.
• Proficient with point of sale software.
• Strong communication and organization skills.
• Willing to work weekends and holidays.

Responsibilities

• Hire and train ticketing supervisors and agents to oversee ticketing offices and sales.
• Oversee all aspects of guest services, ticketing, sales, online sales, and events.
• Train staff and manage refunds and guest issues.
• Ensure accurate billing within POS systems and coordinate with payroll/accounting.
• Assist with group reservations and coordination with other departments.

Skills

Positive attitude

Guest facing experience

POS experience

Communication skills

Team collaboration

Multitasking

Deadline orientation

Weekend/holiday availability

Education

High School Diploma or higher

Tools

Point of Sale Software

Job description

Snow King Mountain Resort in Jackson, WY is seeking a Guest Services Manager to lead our guest services, ticketing, and sales programs. You will train and supervise staff across ticketing, online sales, and events, while ensuring excellence in service and accurate billing in POS systems.

The role requires a positive attitude, proven experience in high-volume guest environments, and strong communication and organizational skills.