Guest Services Manager

Valor Hospitality Partners; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided for most positions

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners is seeking a Guest Services Manager to lead the front desk operations at our Atlanta-area properties. You will ensure professional guest service, greet guests, and oversee daily transactions and reservations.

The role requires strong computer and cash handling skills, excellent communication, and the ability to coordinate with engineering and housekeeping teams to meet guest needs. Competitive benefits accompany this role.

Qualifications

• Excellent computer and cash handling skills.
• Sociable, outgoing, and guest service oriented behavior.
• On-the-job learning with working knowledge.

Responsibilities

• Perform front desk functions including Guest Service Aide, PBX Operator, Reservationists, etc., with knowledge of the software system.
• Post charges and know room rates; train new Guest Service Agents.
• Coordinate with Engineering for maintenance requests.
• Review AM/PM discrepancy reports and coordinate with Housekeeping on rooms.
• Issue safety deposit boxes to guests.
• Maintain a safe work environment by following safety procedures.
• Assist in weekly staffing, time cards, disciplinary actions, and reviews.
• Support Guest Services Manager with special requests and group blocks.

Skills

Cash handling

Guest service

Communication

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians - driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

The Guest Services Manager owns the responsibilities of the guest service front desk hotelitarians. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILTIES

• Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
• Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
• Issues safety deposit boxes to guests when requested.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
• Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Requires having excellent computer and cash handling skills
• Present a sociable, outgoing, lively and guest service oriented behavior.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement