Guest Experience Manager

Sheraton Hotels & Resorts; Koloa (HI); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Sheraton Hotels & Resorts is seeking a Manager on Duty to oversee all property operations, ensuring exceptional hospitality and service. The role represents property management in guest-related situations and guides guests through the lobby with a focus on service quality.

The position requires a high school diploma or GED, plus a 2-year hospitality-related degree (or higher). Experience in guest services is valued, with a strong emphasis on team leadership and financial awareness.

Qualifications

• Requires high school diploma or GED.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Oversee property operations as Manager on Duty, ensuring top hospitality and service levels.
• Direct guests within the lobby and resolve guest-related situations.
• Lead guest services teams; supervise day-to-day operations and staffing.

Skills

Guest services

Team leadership

Education

High school or GED

2-year degree in hospitality or related field

Job description

Sheraton Hotels & Resorts is seeking a Manager on Duty to oversee all property operations, ensuring exceptional hospitality and service. The role represents property management in guest-related situations and guides guests through the lobby with a focus on service quality.

The position requires a high school diploma or GED, plus a 2-year hospitality-related degree (or higher). Experience in guest services is valued, with a strong emphasis on team leadership and financial awareness.