Operations Manager — Hospitality & Guest Experience

Hospitality Team Members, Inc; United States; On-site; USD 67,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Time Off

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Group Life/Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Travel Discounts

Job summary

Hyatt Vacation Ownership seeks an on-site Non-Exempt Management professional to lead guest services operations. The role pays an hourly rate with overtime per law and requires driving for property-related tasks.

A HS diploma or GED plus a 2-year Hospitality/Business degree is expected, with experience in guest services, front desk, or related areas. The position emphasizes team leadership, guest satisfaction, and adherence to hospitality standards, with opportunities for professional development

Qualifications

• Requires experience in guest services, front desk, housekeeping, or related area.
• Combination of HS diploma and 2-year degree with relevant experience.

Responsibilities

• Translates goals to the team related to guest tracking and productivity.
• Fosters a property environment emphasizing motivation, teamwork and continuous improvement.
• Analyzes guest satisfaction results and develops plans to address needs.
• Ensures team capabilities meet expectations and leads by example.
• Attends to guest needs and exceeds expectations.
• Oversees scheduling against guest demand and occupancy goals.
• Performs hourly job functions as needed.
• Communicates goals and results with associates.

Education

High school diploma or GED

2-year degree in Hospitality/Resort/Business

Tools

Guest services management

Job description

Hyatt Vacation Ownership seeks an on-site Non-Exempt Management professional to lead guest services operations. The role pays an hourly rate with overtime per law and requires driving for property-related tasks.

A HS diploma or GED plus a 2-year Hospitality/Business degree is expected, with experience in guest services, front desk, or related areas. The position emphasizes team leadership, guest satisfaction, and adherence to hospitality standards, with opportunities for professional development