F&B Operations Lead - Guest Experience & Training

Omni Hotels & Resorts; Dallas (TX); In loco; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

Omni Hotels & Resorts in Dallas organizes a Restaurant Manager role focused on overseeing daily operations, ensuring service standards, and adherence to liquor laws. You will supervise service staff, coordinate kitchen, stewarding and cashier schedules, and monitor guest satisfaction.

The position requires prior restaurant management experience, flexibility for evenings and weekends, and knowledge of financial statements and labor productivity.

Competenze

• Bachelor’s Degree preferred.
• Previous Restaurant Manager Experience required, with preference given to candidates with high volume experience and strong beer/wine/spirits knowledge.
• Flexible schedule including evenings, weekends, and holidays
• Understanding of financial statements and labor productivity
• Valid TABC certification required upon hire
• Valid ServSafe Manager Food Handler Certificate required upon hire

Mansioni

• To consistently insure the maximum guest information in the restaurant.
• Pre-meal meeting conducted with service staff daily.
• Supervision of floor during operation.
• Ensure that service personnel follow service scenario.
• Monitor timing of guest experience.
• Handle all complaints to the guests' satisfaction.
• To maintain a consistently smooth-running operation.
• Service staff on duty as scheduled.
• Kitchen, stewarding and cashier staff on duty as scheduled.
• All side-work complete.
• Assist in seating or service of guests as necessary.
• Coordinate all functions in dining room during service.
• Monitor productivity of service, kitchen and stewarding staff.
• To monitor and critique the quality and consistency of the food product.
• Continuously check food quality and presentation coming from kitchen.
• Maintain food displays during service.
• Monitor guest satisfaction and comments regarding food.
• To be familiar with clients so that there is constant recognition of all repeat guests.
• Reservations reviewed daily.
• Reservations checked against the VIP list from the front desk.
• All special attention details handled properly.
• To maintain the physical atmosphere and cleanliness of the restaurant.
• Staff’s uniform and appearance meet specifications.
• Tabletops set to specifications.
• All menus inspected daily by hostess.
• During service, constantly inspect tabletops, side-stations and tray stands.
• Ensure all equipment is in good condition and clean.
• Ensure all work areas are maintained neat, orderly and clean.
• Ensure all lights and music are adjusted appropriately for each meal period.
• To contribute to the profitability of the restaurant through cost control effectiveness.
• Monthly budget
• Monthly volume forecast
• Weekly volume forecast
• Weekly schedule
• Staffing requirements
• Weekly payroll forecast
• Payroll computation
• Bar controls and procedures
• Beverage cost
• Beverage requisitioning
• Food requisitioning
• Assist in end-of-month inventory
• Bar and dining room security
• Constantly perform positive up-selling techniques with service staff.
• Expedite table turnover and table resetting.
• Implement sales promotions and merchandising programs.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed:
• Reconciliation/deposits
• Charge procedures
• House charge procedures
• Check control
• Walkouts
• Meal period change
• Reports
• Abstracts
• Know and adhere to all company policies and procedures.
• Know emergency procedures (including CPR) and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws. Specifically:
• Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
• Prohibiting sale of liquor to minors.
• Perform any and all other duties assigned and/or required by management.

Conoscenze

Restaurant management

Staff supervision

Cost control

Financial literacy

Formazione

Bachelor’s Degree

Descrizione del lavoro

Omni Hotels & Resorts in Dallas organizes a Restaurant Manager role focused on overseeing daily operations, ensuring service standards, and adherence to liquor laws. You will supervise service staff, coordinate kitchen, stewarding and cashier schedules, and monitor guest satisfaction.

The position requires prior restaurant management experience, flexibility for evenings and weekends, and knowledge of financial statements and labor productivity.