Guest Experience Associate / Maitre D’ – San Mateo

GoSaga, Inc.; San Mateo (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Part-time or full-time opportunities

Complimentary 50-minute Mid Squeeze按摩?

Guest-first, supportive team

Grow with wellness brand

Flexible scheduling

Job summary

Squeeze, a feel-good company behind Drybar, seeks a Guest Experience Associate / Maitre D’ for its San Mateo studio. You will welcome guests, guide them through their visit, and help them navigate our app and membership options while upholding the brand’s hospitality standards.

You’ll be the first point of contact, ensuring a warm, polished front of house and a memorable experience. Weekend availability is required in a fast-paced service environment.

Qualifications

• 1+ year customer service/front desk/hospitality experience preferred.
• Warm, friendly, hospitality-focused approach to interacting with guests.
• Strong communication and problem-solving skills.
• Comfortable using technology and learning new systems.
• Able to multitask, stay organized in a fast-paced environment.
• Reliable, team-oriented, attentive to detail.
• Genuine interest in wellness and guest experiences.
• Availability to work at least one weekend day.

Responsibilities

• Welcome and check-in guests with warmth and professionalism.
• Provide first-class guest service.
• Support guests from check-in to completion of their appointment.
• Help guests navigate the Squeeze app and manage accounts.
• Assist with questions on services and membership options.
• Maintain front-of-house and guest lounge to cleanliness and presentation.
• Resolve guest questions and concerns thoughtfully.
• Communicate effectively with the team to keep the studio running smoothly.
• Create a welcoming environment reflecting the Squeeze brand.

Skills

Customer service

Front desk

Hospitality

Communication

Tech-savvy

Multitasking

Team-oriented

Wellness interest

Tools

Squeeze app

Job description

Guest Experience Associate / Maitre D’ – San Mateo

San Mateo, CA | Part-Time or Full-Time | $20–$22/hour

Availability to work at least one weekend day is required.

Be the face of Squeeze.

We’re Squeeze, a feel-good company founded by the team behind Drybar. We’re on a mission to revolutionize the massage experience through thoughtful hospitality, innovative technology, and an environment where both our guests and team members can feel their best.

Squeeze combines exceptional service with a seamless digital experience. Our app makes booking and managing appointments simple, while personalized services and thoughtful details help create a massage experience that feels easy, comfortable, and uniquely Squeeze.

We’re looking for a warm, energetic Guest Experience Associate / Maitre D’ to help bring that experience to life at our San Mateo studio.

The Role

You’ll be one of the first and most important points of contact for our guests. You’ll welcome guests, support them throughout their visit, help them navigate our technology and membership experience, and keep the front of house running smoothly.

If you love hospitality, enjoy connecting with people, are comfortable with technology, and take pride in creating memorable guest experiences, this could be a great fit.

What You’ll Do

• Welcome and check in guests with a warm, friendly, and professional approach.
• Provide Squeeze’s signature over-the-top, first-class guest service.
• Support guests throughout their experience, from check-in through completion of their appointment.
• Help guests navigate the Squeeze app, including downloading the app, setting up their account, booking appointments, and managing their membership.
• Assist guests with questions about services and membership options.
• Maintain the front-of-house area and guest lounge to Squeeze’s standards for cleanliness, organization, and presentation.
• Resolve guest questions and concerns thoughtfully and professionally.
• Help keep the studio running smoothly and communicate effectively with the team.
• Create a welcoming, polished environment that reflects the Squeeze brand.

What We’re Looking For

• 1+ year of experience in customer service, front desk, hospitality, retail, spa, fitness, or a similar service-oriented environment preferred.
• A warm, friendly, and hospitality-focused approach to interacting with guests.
• Strong communication, problem-solving, and troubleshooting skills.
• Comfortable using technology and learning new systems and applications.
• Able to multitask, stay organized, and remain composed in a fast-paced environment.
• Reliable, team-oriented, and attentive to detail.
• Genuine interest in wellness, hospitality, and creating exceptional guest experiences.
• Availability to work at least one weekend day is required.

The Squeeze Perks

• Part-time or full-time opportunities
• 1 complimentary 50-minute Mid Squeeze massage per month
• A guest-first, supportive team environment
• Opportunities to learn and grow with a wellness brand
• Flexible scheduling based on studio needs

If you’re someone who loves taking care of people, enjoys creating great experiences, and wants to be part of a feel‑good team, we’d love to hear from you.