Guest Experience Maestro

Sorrel River Ranch; Moab (UT); On-site; USD 32,000 - 48,000; Full time

Job summary

The Sorrel River Ranch Resort & Spa is seeking a friendly Front Desk/Guest Experience associate to exceed guest expectations and coordinate daily itineraries. You will support the Front Office and Experience teams, ensuring smooth check-in/check-out and seamless guest services across experiences, dining, and amenities.

Ideal candidates have a high school diploma or GED, CPR/First Aid, strong communication skills, and a passion for hospitality in Moab.

Qualifications

• High school diploma or GED.
• CPR/First Aid Certified.
• Knowledge of Moab, Utah area a plus.
• Strong customer service skills.
• Strong written and oral communication skills.
• Collaborate well with a team with diverse personalities.
• Thrive under pressure.
• Enjoy working in a fast-paced, demanding atmosphere.
• Possess high ethical standards.
• Willing to work early mornings and later evenings as needed.
• Strong proficiency with Microsoft Office (Excel, Word, email).
• Familiarity with Apple products (computers, iPads, iPods, Apple TV).
• Previous experience in MEW, and Toast is a plus.

Responsibilities

• Understand, anticipate, meet, and exceed each guest’s wants and needs.
• Help coworkers meet and exceed each guest’s wants and needs.
• Resolve guest problems quickly, efficiently, and courteously.
• Greeting customers immediately with a friendly and sincere welcome.
• Process guest check-in and check-out smoothly and correctly.
• Safely transport The Sorrel River Ranch guest(s) to their rooms, or shuttle to and from airport.
• Assist the housekeeping team when necessary.
• Working actively to recognize when maintenance needs to be completed and communicate to the appropriate team members.
• Help and escort guests to and from their room with all their luggage.
• Enforce and execute all credit policies to accurately balance transactions, charges and payments, and guest billing.
• Deliver all guest messages, mail, and packages in a timely manner.
• Maintain accurate guest and room status information by completing thorough bucket check reviews as assigned.
• Operate front desk equipment including MEWS, and Toast is a plus.
• Maintain consistent communication especially with housekeeping and engineering departments.

Skills

Strong customer service

Written & verbal communication

Team collaboration

Problem solving

Education

High school diploma or GED

CPR/First Aid Certified

Knowledge of Moab, Utah area

Early mornings / evenings availability

Tools

MEWS

Toast

Microsoft Office

Job description

The Sorrel River Ranch Resort & Spa is seeking a friendly Front Desk/Guest Experience associate to exceed guest expectations and coordinate daily itineraries. You will support the Front Office and Experience teams, ensuring smooth check-in/check-out and seamless guest services across experiences, dining, and amenities.

Ideal candidates have a high school diploma or GED, CPR/First Aid, strong communication skills, and a passion for hospitality in Moab.