Location Supervisor

Family-Entertainment-Group; Lake Delton (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Family Entertainment Group in Wisconsin is seeking a Location Supervisor to join our team and support the General Manager in daily operations, delivering an exceptional guest experience and maintaining company standards. You will lead and coach a frontline team, manage schedules and payroll, oversee opening/closing procedures, and ensure safety, cleanliness, and engaging environments for guests.

This role requires strong leadership, flexible availability, and the ability to lift up to 50 pounds,

Qualifications

• High school diploma or equivalent required.
• One or more years of leadership experience in amusement, hospitality, retail, entertainment, or a related customer service environment preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to motivate and develop team members while delivering exceptional customer service.
• Proficient with Microsoft Office and basic business applications.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds with or without reasonable accommodation.

Responsibilities

• Support the daily operation of the location while leading by example and promoting Family Entertainment Group's values.
• Supervise, coach, train, and develop team members to ensure high performance and exceptional guest service.
• Assist with hiring, scheduling, payroll, performance management, recognition, and corrective action as needed.
• Oversee daily operational activities, including opening and closing procedures, cash handling, inventory, and facility presentation.
• Ensure games, equipment, and prize displays are clean, operational, and properly maintained.
• Resolve guest concerns professionally while creating memorable guest experiences.
• Assist the General Manager in achieving revenue, profitability, and operational objectives.
• Maintain compliance with company policies, safety standards, and all applicable federal, state, and local regulations.
• Complete required reports, participate in training, and perform other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer service

Team development

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Location Supervisor supports the General Manager in the daily operation of the location by providing leadership, coaching, and operational oversight. This role helps ensure an exceptional guest experience, maintains company standards, develops team members, and assists in achieving operational and financial goals while fostering a safe, clean, and engaging environment for guests and Playmakers.

Key Responsibilities

• Support the daily operation of the location while leading by example and promoting Family Entertainment Group's values.


• Supervise, coach, train, and develop team members to ensure high performance and exceptional guest service.


• Assist with hiring, scheduling, payroll, performance management, recognition, and corrective action as needed.


• Oversee daily operational activities, including opening and closing procedures, cash handling, inventory, and facility presentation.


• Ensure games, equipment, and prize displays are clean, operational, and properly maintained.


• Resolve guest concerns professionally while creating memorable guest experiences.


• Assist the General Manager in achieving revenue, profitability, and operational objectives.


• Maintain compliance with company policies, safety standards, and all applicable federal, state, and local regulations.


• Complete required reports, participate in training, and perform other duties as assigned.

Requirements

Qualifications

• High school diploma or equivalent required.


• One or more years of leadership experience in amusement, hospitality, retail, entertainment, or a related customer service environment preferred.


• Strong leadership, communication, organizational, and problem-solving skills.


• Ability to motivate and develop team members while delivering exceptional customer service.


• Proficient with Microsoft Office and basic business applications.


• Ability to work a flexible schedule, including evenings, weekends, and holidays.


• Ability to stand for extended periods and lift up to 50 pounds with or without reasonable accommodation.

Family Entertainment Group is an equal opportunity employer.