Guest Experience & Lobby Coordinator

Callaway Golf Sales Company; Washington (District of Columbia); On-site; USD 38,000 - 52,000; Full time

Job summary

Callaway Golf Company is seeking an administrative liaison to manage lobby operations at the North American Distribution Center. You will greet visitors, route inquiries, and maintain security while supporting events and corporate communications.

Responsibilities include handling warranty questions, directing calls, and coordinating facility needs. A college degree or equivalent experience plus 2 years in service roles is expected.

Qualifications

• College degree or related equivalent experience.
• Minimum 2 years related service-oriented experience and training in a professional work setting.
• Experience in the lobby, reception area, or call center is helpful.

Responsibilities

• Assist, direct and provide information and superior customer service to guests, clients, and colleagues in the lobby daily.
• Greet and sign-in visitors to the North American Distribution Center while creating a welcoming environment when servicing the lobby area.
• Maintain security by following procedures and issuing appropriate badges to all visitors.
• Assist walk-in consumers who visit the Topgolf Callaway Brands lobby with product questions and any warranty or non-warranty issues following procedural guidelines.
• Provide support for dedicated events with preauthorization and badging and broad support as needed.
• Maintain the cleanliness of the lobby and surrounding areas.
• Communicate to facilities when additional cleaning is needed.
• Provide excellent customer service to all callers by directing incoming calls to the toll-free sales and standard corporate phone lines.
• Coordinate continuous phone coverage throughout breaks, lunches, and special projects.
• Keep management promptly informed of any technical problems with the phone system or customer complaints.
• Assist with additional administrative projects as assigned, which can vary greatly.
• Provide backup support for either Loaner Club Office, NADC Lobby Reception, RA Collections, consumer email support, and sales projects as needed.
• Able to provide coverage for employee loaner club office as needed and service requests accurately.
• Meet with the supervisor to discuss call trends and special project responsibilities monthly.
• Various employee experience projects as assigned.

Skills

Customer service

Reception

Call center

Lobby experience

Education

College degree or related equivalent experience

Job description

Callaway Golf Company is seeking an administrative liaison to manage lobby operations at the North American Distribution Center. You will greet visitors, route inquiries, and maintain security while supporting events and corporate communications.

Responsibilities include handling warranty questions, directing calls, and coordinating facility needs. A college degree or equivalent experience plus 2 years in service roles is expected.