Experience Coordinator

Callaway Golf; Fort Worth (TX); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Callaway Golf is seeking a customer-focused lobby receptionist to support the North American Distribution Center. You will greet visitors, manage sign-ins, and coordinate phone coverage while ensuring security and a welcoming environment.

The role covers walk-in inquiries, event support, and back-up coverage for various lobby and admin tasks. A college degree or equivalent experience and at least two years in service-oriented settings are preferred.

Competenze

• College degree or related equivalent experience.
• Minimum 2 years related service-oriented experience in a professional setting.
• Experience in the lobby, reception area, or call center is helpful.

Mansioni

• Assist, direct and provide information and superior customer service to guests, clients, and colleagues in the lobby daily.
• Greet and sign-in visitors to the North American Distribution Center while creating a welcoming environment when servicing the lobby area.
• Maintain security by following procedures and issuing appropriate badges to all visitors.
• Assist walk-in consumers who visit the Topgolf Callaway Brands lobby with product questions and any warranty or non-warranty issues following procedural guidelines.
• Provide support for dedicated events with preauthorization and badging and broad support as needed.
• Maintain the cleanliness of the lobby and surrounding areas. Communicate to facilities when additional cleaning is needed.
• Provide excellent customer service to all callers by directing incoming calls to the toll-free sales and standard corporate phone lines.
• Coordinate continuous phone coverage throughout breaks, lunches, and special projects.
• Keep management promptly informed of any technical problems with the phone system or customer complaints.
• Assist with additional administrative projects as assigned, which can vary greatly.
• Provide backup support for either Loaner Club Office, NADC Lobby Reception, RA Collections, consumer email support, and sales projects as needed.
• Able to provide coverage for employee loaner club office as needed and service requests accurately.
• Meet with the supervisor to discuss call trends and special project responsibilities monthly.
• Various employee experience projects as assigned.

Conoscenze

Customer service

Reception

Phone handling

Administrative support

Formazione

College degree or related experience

Descrizione del lavoro

ABOUT THE BRAND

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

Roles And Responsibilities

Lobby Responsibilities

• Assist, direct and provide information and superior customer service to guests, clients, and colleagues in the lobby daily.
• Greet and sign-in visitors to the North American Distribution Center while creating a welcoming environment when servicing the lobby area.
• Maintain security by following procedures and issuing appropriate badges to all visitors.
• Assist walk-in consumers who visit the Topgolf Callaway Brands lobby with product questions and any warranty or non-warranty issues following procedural guidelines.
• Provide support for dedicated events with preauthorization and badging and broad support as needed.
• Maintain the cleanliness of the lobby and surrounding areas. Communicate to facilities when additional cleaning is needed.

Phone Coverage

• Provide excellent customer service to all callers by directing incoming calls to the toll-free sales and standard corporate phone lines.
• Coordinate continuous phone coverage throughout breaks, lunches, and special projects.
• Keep management promptly informed of any technical problems with the phone system or customer complaints.

Other Core Responsibilities, Services & Projects

• Assist with additional administrative projects as assigned, which can vary greatly.
• Provide backup support for either Loaner Club Office, NADC Lobby Reception, RA Collections, consumer email support, and sales projects as needed.
• Able to provide coverage for employee loaner club office as needed and service requests accurately.
• Meet with the supervisor to discuss call trends and special project responsibilities monthly.
• Various employee experience projects as assigned.

Education And Experience

• College degree or related equivalent experience.
• Minimum 2 years related service-oriented experience and training in a professional work setting.
• Experience in the lobby, reception area, or call center is helpful.

DE&I and EEOC

Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.