Guest Experience Leader — Train, Serve & Grow

Chipotle Mexican Grill group; Lenoir City (TN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive guest experience by ensuring safe, high-quality food is prepared and served, while keeping the restaurant line organized and well-trained staff ready to assist. The role involves supervising shifts, monitoring schedules, and contributing to staff development.

The position requires a high school diploma and restaurant experience, with opportunities to advance and enjoy benefits like tuition assistance and free meals.

Qualifications

• High school diploma or equivalent.
• Restaurant experience preferred.
• Knowledge of food safety and health department matters.
• Cash handling policies and procedures knowledge.
• Ability to understand and articulate Chipotle’s Food With Integrity philosophy.

Responsibilities

• Make sure great tasting, high quality food is served.
• Help resolve food quality issues and monitor safety practices.
• Support food safety including hand washing, glove changes and temperature checks.
• Help resolve customer incidents and ensure positive experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train all front-of-house Crew.
• Assist with Crew performance reviews and development of future Service Leaders.
• Assist with office administration duties such as banking and cash handling policies.
• Ensure office equipment remains in working order and supplies are stocked.

Skills

Food safety

Customer service

Team leadership

Cash handling

Staff training

Quality control

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive guest experience by ensuring safe, high-quality food is prepared and served, while keeping the restaurant line organized and well-trained staff ready to assist. The role involves supervising shifts, monitoring schedules, and contributing to staff development.

The position requires a high school diploma and restaurant experience, with opportunities to advance and enjoy benefits like tuition assistance and free meals.