Guest Experience Leader: Team Coach & Operations

Thompson Hospitality; Columbus (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

Austin Grill LLC is seeking a Supervisor in Columbus, Ohio. This role involves leading daily operations, inspiring a dynamic team to provide exceptional guest experiences, and maintaining high-quality standards in a busy environment. Candidates should have supervisory experience in food and beverage, possess strong communication skills, and be able to manage multiple tasks simultaneously. Flexibility to work 50–55 hours per week including evenings and weekends is required. We value diversity and are an equal opportunity employer.

Qualifications

• Experience in food and beverage environments.
• Supervisory experience required.
• Ability to lift and carry items up to 20 lbs.
• Capable of standing and walking for 6-8 hours.

Responsibilities

• Lead and inspire team to deliver outstanding customer service.
• Oversee daily operations for a smooth workflow.
• Train and provide feedback to new team members.
• Monitor inventory and place orders as needed.
• Address guest feedback promptly.

Skills

Customer service leadership

Team training and coaching

Multitasking in fast-paced setting

Inventory management

Clear verbal communication

Job description

Austin Grill LLC is seeking a Supervisor in Columbus, Ohio. This role involves leading daily operations, inspiring a dynamic team to provide exceptional guest experiences, and maintaining high-quality standards in a busy environment. Candidates should have supervisory experience in food and beverage, possess strong communication skills, and be able to manage multiple tasks simultaneously. Flexibility to work 50–55 hours per week including evenings and weekends is required. We value diversity and are an equal opportunity employer.