Service Team Lead - Guest Experience & Ops

Thompson Hospitality; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

Positive work culture

Job summary

A high-class steak restaurant in Columbus is seeking a passionate Supervisor to lead a dynamic team and deliver exceptional guest experiences. You will oversee daily operations, train team members, and foster a positive work culture that emphasizes quality service. Ideal candidates will have supervisory experience in the food and beverage sector and strong communication skills. This role requires flexibility with hours, including evenings and weekends, and the ability to handle a fast-paced environment.

Qualifications

• Ability to stand and walk for extended periods (up to 6–8 hours).
• Lift and carry up to 20 lbs (e.g., menus, high chairs, booster seats).
• Reach, bend, and stoop occasionally.

Responsibilities

• Lead and inspire team members to deliver outstanding customer service.
• Oversee daily operations to ensure a smooth workflow.
• Train new team members and provide continuous coaching.
• Uphold health and safety guidelines.
• Foster a welcoming and inclusive atmosphere.

Skills

Experience in food and beverage

Supervisor experience

Strong work ethic

Clear verbal communication

Ability to multitask

Job description

A high-class steak restaurant in Columbus is seeking a passionate Supervisor to lead a dynamic team and deliver exceptional guest experiences. You will oversee daily operations, train team members, and foster a positive work culture that emphasizes quality service. Ideal candidates will have supervisory experience in the food and beverage sector and strong communication skills. This role requires flexibility with hours, including evenings and weekends, and the ability to handle a fast-paced environment.