Guest Experience Leader & Team Coach

Thrive Restaurant Group; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Thrive Restaurant Group is seeking a Hospitality Manager to lead the front-of-house team, shaping guest experiences and operating in a profitable, positive culture. You’ll recruit, train, and guide supervisors, bartenders, servers, and hosts, ensuring top service quality across shifts.

You will partner with the Kitchen Manager and General Manager to coordinate service, maintain high food-safety standards, and manage labor costs while delivering exceptional hospitality.

Qualifications

• Ability to recruit, train and develop hospitality staff.
• Knowledge of food safety and sanitation practices and regulations.
• Experience leading a hospitality team in a restaurant setting.

Responsibilities

• Lead the hospitality team to deliver an outstanding guest experience.
• Oversee FOH operations including staffing, training, and coaching.
• Ensure compliance with health, safety, and beverage regulations.
• Collaborate with Kitchen Manager and General Manager to ensure seamless service.
• Monitor guest feedback and resolve issues promptly.
• Plan and supervise labor scheduling and productivity strategies.

Skills

Decision making

Problem solving

Staff motivation

Task prioritization

Staff training

Quality control

Process monitoring

Administrative tasks

Food safety knowledge

discretion with information

Education

High School Diploma

Job description

Thrive Restaurant Group is seeking a Hospitality Manager to lead the front-of-house team, shaping guest experiences and operating in a profitable, positive culture. You’ll recruit, train, and guide supervisors, bartenders, servers, and hosts, ensuring top service quality across shifts.

You will partner with the Kitchen Manager and General Manager to coordinate service, maintain high food-safety standards, and manage labor costs while delivering exceptional hospitality.