Guest Experience Leader — Smile-Maker Coach

Atlanta Hawks; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

A professional basketball team is seeking a Guest Experience Captain who is passionate about creating memorable experiences and leading a dynamic team. In this role, you will oversee staff, train Smile Makers, and ensure compliance with service policies, all while fostering a positive team culture. The ideal candidate has strong leadership and customer service skills and enjoys engaging with guests to enhance their experience at events. This is a unique opportunity to be part of an exciting environment in Atlanta.

Qualifications

• Passion for engaging in meaningful interactions and creating memorable experiences.
• Ability to lead and teach team members effectively.
• Strong understanding of customer service principles.

Responsibilities

• Oversee staff and ensure compliance with service philosophy.
• Actively involve in onboarding and training new team members.
• Provide feedback and coaching to enhance team performance.

Skills

Leadership

Customer service

Training and development

Communication

Team collaboration

Job description

A professional basketball team is seeking a Guest Experience Captain who is passionate about creating memorable experiences and leading a dynamic team. In this role, you will oversee staff, train Smile Makers, and ensure compliance with service policies, all while fostering a positive team culture. The ideal candidate has strong leadership and customer service skills and enjoys engaging with guests to enhance their experience at events. This is a unique opportunity to be part of an exciting environment in Atlanta.