Guest Experience Captain

Atlanta Hawks; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

A professional basketball team is seeking a Guest Experience Captain who is passionate about creating memorable experiences and leading a dynamic team. In this role, you will oversee staff, train Smile Makers, and ensure compliance with service policies, all while fostering a positive team culture. The ideal candidate has strong leadership and customer service skills and enjoys engaging with guests to enhance their experience at events. This is a unique opportunity to be part of an exciting environment in Atlanta.

Qualifications

• Passion for engaging in meaningful interactions and creating memorable experiences.
• Ability to lead and teach team members effectively.
• Strong understanding of customer service principles.

Responsibilities

• Oversee staff and ensure compliance with service philosophy.
• Actively involve in onboarding and training new team members.
• Provide feedback and coaching to enhance team performance.

Skills

Leadership

Customer service

Training and development

Communication

Team collaboration

Job description

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Who Are We

A professional basketball team and state‑of‑ செய்தии ???

Who Are You

An enthusiastic lover of sports, live entertainment, and people. You have a true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

Duties And Responsibilities

Oversee Staff

• Be obstacles a leader by embracing, teaching, and living the tenets of SMILE (Southern Hospitality, Make a Moment, Individuals Matter, Listen & Learn, Empowerment) our current service philosophy.
• Be actively involved in the onboarding of all new Smile Makers, assisting in the successful acclimation to our culture.
• Actively teach and lead Smile-in-Motion throughout all games/events.
• Train and develop Smile Makers with the essential skills in building a positive team culture.
• Train Smile Makers with job-specific skills that aid in creating memorable moments for all guests.
• Provide continuous feedback, coaching, and performance evaluations that provide opportunities for Smile Maker development and ultimately exceptional guest experiences.
• Provide coaching for disciplinary issues and ensure compliance with State Farm Arena company/department policies.
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Guest Experience

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