Fan Experience Leader - Hospitality Excellence

Cosm; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Cosm is seeking a Hospitality Manager in Atlanta, Georgia, responsible for leading front-of-house teams to provide a best-in-class Fan experience. Candidates should have strong leadership capabilities and a passion for customer service.

This role includes hiring, training, and mentoring the venue staff while ensuring high service standards are met. Candidates with extensive experience in hospitality and management are encouraged to apply. Cosm fosters an inclusive environment and values diversity in its hiring practices.

Qualifications

• 5+ years of experience in attractions, restaurants, sports, hotels, or entertainment venues.
• 3+ years in a management or leadership position is preferred.
• Strong experience in bar/restaurant management is favored.

Responsibilities

• Lead daily operations through the Pillars of Service.
• Interview, select, and train an exceptional team.
• Address performance issues and reward exceptional performance.

Skills

Customer Service

Leadership

Team Development

Communication

Organization

Education

Bachelor's degree in Business or Hospitality

Tools

Point-of-sale systems

Guest service tools

Job description

Cosm is seeking a Hospitality Manager in Atlanta, Georgia, responsible for leading front-of-house teams to provide a best-in-class Fan experience. Candidates should have strong leadership capabilities and a passion for customer service.

This role includes hiring, training, and mentoring the venue staff while ensuring high service standards are met. Candidates with extensive experience in hospitality and management are encouraged to apply. Cosm fosters an inclusive environment and values diversity in its hiring practices.