Guest Experience Champion – Live Event Engagement

Atlanta Hawks; Atlanta (GA); On-site; USD 20,664,000 - 33,062,000; Part time

Job summary

Atlanta Hawks is seeking a Smile Agent to join the Guest & Part-Time Employee Engagement team. You will monitor service standards and provide insights to improve guest experiences across Twitter, chat, phone and email channels.

The role emphasizes handling customer interactions, supporting part-time employees, and applying data to create a seamless experience for guests and staff at State Farm Arena.

Qualifications

• High School Diploma required.
• 1-2 Years Salesforce CRM Platform Experience.
• 2-3 Years Contact Center Experience.
• 1-2 Years of Supervision Experience.

Responsibilities

• React quickly to trends to ensure accuracy and gather feedback.
• De-escalate escalations with proper resolution within 24-48 hours.
• Assist the department with additional items deemed necessary.
• Working knowledge of Salesforce, Workday, Zoom, Boomerang and related software.

Skills

Salesforce CRM

Customer service

Education

High School Diploma

Tools

Salesforce

Workday

Zoom

Boomerang

Job description

Atlanta Hawks is seeking a Smile Agent to join the Guest & Part-Time Employee Engagement team. You will monitor service standards and provide insights to improve guest experiences across Twitter, chat, phone and email channels.

The role emphasizes handling customer interactions, supporting part-time employees, and applying data to create a seamless experience for guests and staff at State Farm Arena.