Assistant Manager Guest Coordination

Baptist Health - Central Alabama; Montgomery (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Baptist Health - Central Alabama is seeking an Assistant Manager, Guest Coordination to supervise Patient Access operations and drive accurate registration and financial clearance services. You will develop training modules and address deficiencies identified in quality improvement efforts, serving as the PAS systems SME and mentoring staff to enhance customer satisfaction.

The role emphasizes leadership, training delivery, and staff motivation to meet department goals, with responsibilities for

Qualifications

• High School diploma or equivalent required.
• Degree in Health Care Management, Business, or related healthcare discipline preferred.
• Minimum 2 years’ experience in Patient Access or Physician Practice preferred.

Responsibilities

• Supervise all Patient Access operations in the assigned area.
• Promote accurate and efficient registration and financial clearance services.
• Develop, coordinate and administer training modules for PAS.
• Provide training to address deficiencies identified through quality improvement.
• Serve as subject matter expert for PAS systems assigned.
• Motivate staff to achieve high customer satisfaction and financial performance.
• Ensure Guest Coordinator staff are trained in customer service and badge pass.

Skills

Team leadership

Customer service

Communication

Problem solving

Education

High School diploma

Healthcare degree preferred

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.

Summary

The Assistant Manager, Guest Coordination shall be responsible to supervise all Patient Access operations within the assigned area. This individual will promote accurate and efficient registration and financial clearance services. The Assistant Manager will develop, coordinate and administer comprehensive training modules specific to all elements of Patient Access services, including orientation of new hires. The Assistant Manager will provide training to address deficiencies defined through the quality improvement process. Additionally, the Assistant Manager will serve as a subject matter expert for all PAS systems assigned, as well as support efforts to motivate staff to achieve high levels of customer satisfaction, and to meet departmental goals for patient satisfaction and financial performance. The Assistant Manager will be assigned reports, tasks and job duties as needed to support the department. The Assistant Manager will ensure the Guest Coordinator staff is trained in customer service and badge pass. This position may have additional duties assigned that are within scope of the role.

Education / Experience

High School diploma or equivalent required. Degree in Health Care Management, Business, or related healthcare discipline preferred. Minimum 2 years’ experience in Patient Access or Physician Practice preferred.

Licensure / Certification

Certified Healthcare Access Associate (CHAA) or Certified Patient Account Representative (CPAR) preferred.

Knowledge, Skills, Abilities

• Excellent knowledge of MS Office and familiarity with relevant computer software.
• Strong team leadership skills, strong organization, interpersonal, and customer relations skills.
• Must be able to meet strict deadlines.
• Strong analytical and problem-solving ability, and excellent organizational skills.
• Must be able to complete multiple tasks simultaneously.
• Ability to develop trust with leaders in the organizations.
• Strong written and oral communication skills, proficient computer skills, proven track record of successful performance.
• Ability to understand complex multifactor situations and bring appropriate solutions.
• Ability to work both independently and in a team environment.

Primary Location

Baptist Medical Center East

Job Type

Regular – Full time

Shift

First Shift (United States of America)