Guest Experience Host — Luxury Hotel Front Desk

Davidson Hospitality Group; Reston (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401k match

Job summary

The JW Marriott Reston Station in Reston, VA is seeking a friendly Host/ess to warmly greet guests, guide them to seating, and provide menus with knowledgeable recommendations.

In this fast-paced, guest-centric role you will coordinate with the kitchen and servers to ensure timely service, manage reservations, and maintain an orderly host station while delivering exceptional service. Flexibility for evenings and weekends is required.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience in hospitality.
• Excellent communication and interpersonal skills.
• Friendly and outgoing personality.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge of reservation systems and basic computer skills.

Responsibilities

• Greet guests with a warm and friendly smile upon arrival.
• Escort guests to their tables and ensure seating arrangements are organized.
• Provide menus, answer questions, and make recommendations.
• Coordinate with the kitchen and servers to ensure timely service.
• Assist with taking reservations and managing the waiting list.
• Maintain a clean and organized host/hostess station.
• Handle guest inquiries and resolve any issues or complaints.
• Uphold high standards of professionalism and service excellence.

Skills

Customer service experience

Excellent communication

Friendly demeanor

Multitasking

Organizational skills

Reservation systems

Basic computer skills

Education

High school diploma or equivalent

Tools

Reservation systems

Basic computer skills

Job description

The JW Marriott Reston Station in Reston, VA is seeking a friendly Host/ess to warmly greet guests, guide them to seating, and provide menus with knowledgeable recommendations.

In this fast-paced, guest-centric role you will coordinate with the kitchen and servers to ensure timely service, manage reservations, and maintain an orderly host station while delivering exceptional service. Flexibility for evenings and weekends is required.