Guest Experience Leader - Growth & Tuition Support

McDonald's; Ottawa (IL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision

401k matching

Paid time off (2%)

Unpaid leaves

Archways education benefits

Discount programs

Free meals

Job summary

McDonald's is hiring a Guest Experience Leader to greet guests, assist with ordering, and ensure satisfaction in a fast-paced team environment. You’ll help guests use kiosks, check in on orders, and support the team to deliver great food and quick service.

Starting pay is $15.00 per hour with benefits including medical, dental and vision coverage, 401k matching, and education opportunities through Archways to Opportunity. You must be 16 or older to apply.

Qualifications

• Greeting guests and taking orders.
• Assisting guests with ordering kiosks.
• Providing extra help to guests who need it.
• Checking guest satisfaction after food is received.
• Ensuring kids receive a kid treat.
• Handling guest concerns.
• Communicating feedback to the team.

Responsibilities

• Greet guests and communicate with them while ordering.
• Offer help with using the ordering kiosks.
• Assist guests who need extra hands.
• Check with guests after they have their food to ensure satisfaction.
• Ensure kids receive a kid treat.
• Address and resolve guest concerns.
• Share feedback and recommendations with the restaurant team.

Skills

Customer service

Communication

Teamwork

Kiosk assistance

Job description

McDonald's is hiring a Guest Experience Leader to greet guests, assist with ordering, and ensure satisfaction in a fast-paced team environment. You’ll help guests use kiosks, check in on orders, and support the team to deliver great food and quick service.

Starting pay is $15.00 per hour with benefits including medical, dental and vision coverage, 401k matching, and education opportunities through Archways to Opportunity. You must be 16 or older to apply.