Front Office Lead: Guest Experience & Team Growth

loewshotels; Kansas City (MO); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Pet insurance

Team member rates

Uniforms provided

On-site parking

Free meals

Volunteer opportunities

Job summary

Loews Kansas City Hotel is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews commitment to excellence. You will champion service standards, inspire your team, and create seamless experiences that leave lasting impressions.

You will balance operational precision with a warm, welcoming approach, supervising Front Desk and Guest Services to deliver outstanding hospitality and guest satisfaction

Qualifications

• Bachelor's Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with previous Property Management System, preferred Opera System.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Perform other duties as assigned.

Skills

Empathetic leader

Guest-centric professional

Clear communicator

Solutions-oriented thinker

Organized multitasker

Education

Bachelor's degree

Relevant work experience

Tools

Opera System

Job description

Loews Kansas City Hotel is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews commitment to excellence. You will champion service standards, inspire your team, and create seamless experiences that leave lasting impressions.

You will balance operational precision with a warm, welcoming approach, supervising Front Desk and Guest Services to deliver outstanding hospitality and guest satisfaction