Guest Experience Leader, Front Office

Loews Hotels, LLC.; Coronado (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Hotel employee rates

Job summary

Loews Coronado Bay Resort is seeking an experienced Assistant Front Office Manager to lead our guest services team at this premium San Diego area property. You will model service excellence and ensure every guest interaction reflects Loews standards.

In this role you will oversee daily Front Office operations, mentor staff, manage scheduling and timecards, respond to guest feedback, and coordinate with housekeeping to meet guest preferences. Opera PMS experience is preferred.

Qualifications

• Bachelor's Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.

Skills

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Veterans encouraged apply

Education

Bachelor's Degree or relevant work experience

Tools

Opera System

Job description

Loews Coronado Bay Resort is seeking an experienced Assistant Front Office Manager to lead our guest services team at this premium San Diego area property. You will model service excellence and ensure every guest interaction reflects Loews standards.

In this role you will oversee daily Front Office operations, mentor staff, manage scheduling and timecards, respond to guest feedback, and coordinate with housekeeping to meet guest preferences. Opera PMS experience is preferred.