Guest Experience Leader, Front Office

Concord Hospitality Brand; Clayton (MO); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Discounted hotel stays

Training & development

Bonus eligibility

Job summary

The AC Clayton, part of Concord Hospitality Brand, seeks a Front Office Manager to lead our guest services team and uphold brand standards in Clayton, MO. This hands-on leader inspires staff to deliver exceptional service and maintain a welcoming atmosphere for guests.

As a Concord Leader, you'll mentor the team, drive revenue opportunities, manage front desk operations, and ensure compliance with policies. Competitive benefits and a performance-based bonus are offered.

Qualifications

• Proven leadership in hotel front office or guest services management.
• Strong customer service philosophy and guest-first culture.
• Knowledge of revenue management, financial reporting, and hotel operations.
• Excellent communication, training, and problem-solving skills.
• Familiarity with HR best practices and compliance standards.

Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied.
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance.
• Oversee front desk operations including check-in/check-out, telephone procedures, hotel amenities, and system use.
• Act as Manager on Duty and support hotel-wide operations when required.
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists.
• Assist with Revenue Management and participate in revenue calls with corporate and brand teams.
• Produce accurate financial reports in a timely manner.
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention.
• Ensure compliance with personnel policies, labor regulations, and key control procedures.
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards.
• Mentor and develop management talent within the front office team.

Skills

Leadership

Customer service

Revenue management

Financial reporting

Hotel operations

Communication

Training

Problem-solving

HR compliance

Job description

The AC Clayton, part of Concord Hospitality Brand, seeks a Front Office Manager to lead our guest services team and uphold brand standards in Clayton, MO. This hands-on leader inspires staff to deliver exceptional service and maintain a welcoming atmosphere for guests.

As a Concord Leader, you'll mentor the team, drive revenue opportunities, manage front desk operations, and ensure compliance with policies. Competitive benefits and a performance-based bonus are offered.