Guest Experience Leader: Front-End & Cash Ops

Socket.dev; Horsham (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision, Disability, &

Life Insurance

Pet insurance discounts

Job summary

The Fresh Market is seeking a Guest Service Specialist to be the store’s front-end point person for hospitality, guest flow and cash operations. You will lead by example, maintaining efficiency, merchandising front-end displays, and ensuring consistent cash office controls and audits to guarantee every guest leaves with an exceptional last impression.

This role requires attention to detail, multitasking ability, and 2+ years of experience in retail, grocery, restaurant, or hospitality

Qualifications

• At a minimum, you’ll need 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills and the ability to multitask in a fast-paced environment.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Hospitality

Attention to detail

Multitasking

Cash handling

Customer service

Education

High school diploma or equivalent

Job description

The Fresh Market is seeking a Guest Service Specialist to be the store’s front-end point person for hospitality, guest flow and cash operations. You will lead by example, maintaining efficiency, merchandising front-end displays, and ensuring consistent cash office controls and audits to guarantee every guest leaves with an exceptional last impression.

This role requires attention to detail, multitasking ability, and 2+ years of experience in retail, grocery, restaurant, or hospitality