Guest Experience Lead — Front End & Checkout

The Fresh Market; Macon (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision, Disability, &

Job summary

The Fresh Market in Macon, GA is seeking a Guest Service Specialist to lead front-end hospitality and ensure smooth guest flow and cash operations. You will set the standard for friendly service, accurate transactions, and store presentation.

This role rewards teamwork, reliability, and a relentless focus on guest satisfaction. Ideal candidates will bring 2+ years in retail or related fields, strong multitasking ability, and a detail-oriented approach to daily operations.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Must be at least 18 years of age.
• Strong attention to detail with organizational skills and ability to multitask.

Responsibilities

• Be a visible example of hospitality and educate guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Retail experience

Attention to detail

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Job description

The Fresh Market in Macon, GA is seeking a Guest Service Specialist to lead front-end hospitality and ensure smooth guest flow and cash operations. You will set the standard for friendly service, accurate transactions, and store presentation.

This role rewards teamwork, reliability, and a relentless focus on guest satisfaction. Ideal candidates will bring 2+ years in retail or related fields, strong multitasking ability, and a detail-oriented approach to daily operations.