Guest Experience Leader: Front Desk Supervisor

Fairfield Inn by Marriott Downtown SLC

Utah

On-site

USD 23,000 - 26,000

Full time

14 days+

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Job summary

Fairfield Inn by Marriott Downtown SLC is seeking a Front Desk Manager to lead our front office team and uphold outstanding guest service standards. You will supervise reception staff, enforce hotel policies, and coordinate with the general manager on occupancy and financial reporting.

The ideal candidate has experience in hospitality, strong customer service orientation, and a proven leadership mindset. This role emphasizes positive attitude, reliable communication, and hands-on management of

Qualifications

Experience in bookkeeping is strongly desired.
High school diploma or GED is required.
Excellent management, communication and multitasking skills are required.
Over 2 years of experience in hospitality front desk/office management is preferred.
1 year of hospitality industry experience is preferred.

Responsibilities

Hire, train, and supervise front office staff to deliver exceptional guest service and uphold hotel policies.
Manage front desk budget and order necessary office supplies.
Greet guests, answer questions, and handle complaints by phone or in person.
Lead front desk operations to ensure an exceptional guest stay.
Generate occupancy reports and compile financial information for the general manager.